Learner Information

Term dates 2018 -2019

Autumn Term    17 September – 30 November

Half-term            22 – 26 October

Spring Term       14 January – 29 March

Half-term            18 – 22 February

Summer Term   29 April – 15 July

Half-term            27 May – 31 May                             

 

LEARNER INFORMATION

You can contact us by email at community@sawstonvc.org for more information.

You can download course information from the Wisepay link

Please check our website throughout the year for new courses.

The office will be open from Tuesday 28 August.  Our hours are 9.00am to 1.00pm Monday to Friday.  There is a 24 hour answerphone.  Please make sure you enrol early to avoid disappointment or the cancellation of the course.

On starting your course you will receive our learner handbook and information, directing you to our policies and regulations. Unless you are notified by us, you should attend your course on the first evening. If, at any stage, you have any questions about anything, please do not hesitate to contact us.

 

COURSE FEES and REFUNDS

Course fees are payable in full upon enrolment in advance of the class commencing. A place will be reserved for you only when we receive your payment. *Please be aware some courses have additional costs, enquire upon enrolment.  Fees are only refunded in full if you cancel your enrolment at least one week before the course starts or the College closes a class. If you cancel less than one week before the class starts or withdraw once the course has started there will be no refund.  If you withdraw due to ill health, a refund will be made on a pro rata basis upon receipt of a doctor’s note.  If a class is cancelled due to circumstances out of our control, extra classes will be added to the programme and no refund will be available.  In the event of severe weather conditions resulting in school closure, there will be no classes.  Please check the school website or tune into local radio.

Concessionary fees.  A discount of 25% is available if you are in receipt of a means-tested benefit, evidence of which must be available on enrolment.

*The College can not accept responsibility for the cost of materials purchased for courses that may be cancelled.

Some of our courses are subsidised by the Education and Skills Funding Agency (ESFA) and part financed by the 2014-20 European Social Fund (ESF) programme.   This funding is managed by Cambridgeshire County Council, Adult Learning and Skills.   A short video covering the background of ESF, what it does, how it helps and who benefits is available on the European Union website: http://ec.europa.eu/esf/home.jsp

 

EQUALITY and DIVERSITY

We are fully committed to equality of opportunity and welcome enrolments from all adults aged 19+. We positively encourage all learners with any concerns about specific needs which might affect their learning to discuss their requirements with us in confidence. We believe that everyone is entitled to learn in an environment that is free from discriminatory behaviour so that we build a community based on mutual trust and respect. We will do our best to ensure that resources and equipment are accessible to all and make reasonable adjustments to ensure that all learners can access activities.

Cambridgeshire County Council, Adult Learning and Skills service supports a wide range of adult learning opportunities across Cambridgeshire. Search our website www.cambsals.co.uk  for more information.    We also deliver specific courses for adults with learning difficulties and disabilities.    For more information about these specific courses please call 01223 703530

 

HOW WE USE YOUR DATA

https://www.gov.uk/government/publications/esfa-privacy-notice

 

SAFEGUARDING

Arrangements have been made to make sure that you are safe at our Centres. If you feel you are not safe for any reason, for example through verbal or physical abuse or you have been discriminated against, please tell your tutor or the Centre Manager, who will investigate to ensure your safety.

 

NATIONAL CAREER SERVICE

Careers advice is available to all learners. The National Careers Service provides free information and advice on all aspects of learning, skills development and employment. Help is provided in a way that suits you, online, face to face or by telephone. Go to www.cambsals.co.uk  and click on ‘I need some advice’ for more information or call our booking line on 0845 603 1059

 

COMPLAINTS PROCEDURE

The College has a complaints procedure that treats complaints as an opportunity to improve. We believe that complaints can be resolved satisfactorily by informal discussion either over the telephone or through a meeting involving the key people involved. We will acknowledge complaints within five working days and give a full response to complainants within two weeks. The main aim throughout the process is to resolve the matter as quickly and effectively as possible, to everybody’s satisfaction.